Recently I visited Jamaica Blue coffee shop at Melawati Mall in Kuala Lumpur. For the uninitiated, Melawati Mall is a new shopping mall located at Taman Melawati, Kuala Lumpur.
The menu offering is quite diverse and customers must place their order at the cashier counter. Then, the waitstaff will be deliver your order to you after they have finished preparing it. While the ambiance feels very much like other coffee shops, the order system is similar like Old Town café, which requires payment in advance.
Jamaica Blue, Melawati Mall menu
During our visit, the cashier was friendly and recommended us some specials from the café. However, I was more inclined to their three cheese macaroni. Hence, I ordered that item.
Pricing for beverage is not transparent. Only a single price is shown although the beverage comes in three sizes. This has created a negative experience for consumers as they often end up paying more when they decided to go for larger cup of coffee. Creativity is more than welcomed but there is no need to reinvent the wheel. If Starbucks and many orher coffee shops can be transparent with their pricing, why can’t you?